The phones close for lunch. That's when your patients call.
Patients call on their own lunch break, which is when your front desk takes theirs. Regulars get the recording and call back at one to wait on hold. New patients just call the next in-network practice on the list.
Here's the same week with Clarky answering for a clinic, step by step.
One patient, start to finish.
Clarky answers every call, chat, text and email for your clinic, through lunch and after you close. It answers insurance, directions and what-to-bring questions from your own policies, books new-patient visits on the call or in the chat, and sends confirmations and reminders. When your staff gets back from lunch, every conversation is waiting in one inbox.
- 112:20 PM
A new patient calls in the middle of lunch.
How Clarky works as your phone lineTODAYThe call goes to the lunch recording. She's on her own break too, so she tries the next practice on her plan's list.
WITH CLARKYCalls ring your front desk first. When nobody picks up, Clarky answers and books her new-patient visit before she hangs up.
- 212:21 PM
The visit is booked before lunch is over.
How Clarky works as your calendarTODAYIf she leaves a message at all, someone calls back at 1:30 and plays phone tag to find a time.
WITH CLARKYClarky only offers the new-patient slots you open. The visit lands on Dr. Chen's calendar with a confirmation and reminders set.
- 31:00 PM
The desk gets back from lunch to a handled hour.
How Clarky works as your support inboxTODAYLunch ends with a blinking voicemail light, then an afternoon of callbacks and phone tag.
WITH CLARKYEvery call, chat and text from lunch is answered, booked or waiting for your staff, in one inbox, tied to the patient.
- 4THAT WEEKEND
New-patient forms, done from her couch.
How Clarky works as your lead formTODAYSix pages on a clipboard in the lobby, and someone at the desk squinting at her handwriting.
WITH CLARKYYour intake form lives online, with a spot for a photo of her insurance card. Her answers land on her contact before she walks in.
- 5THE DAY BEFORE
“Where do I park, and what do I bring?”
How Clarky works as your text sidekickTODAYDay-before questions come in as phone calls, and each one pulls someone away from the check-in line.
WITH CLARKYShe texts your office number, and Clarky answers from your directions and what-to-bring list, any time of day.
- 6A MONTH LATER
A refill request lands on a Sunday night.
How Clarky works as your email assistantTODAYRefill requests pile up over the weekend, and each one takes a callback just to ask which pharmacy.
WITH CLARKYClarky drafts the reply and asks what you'd ask, like which pharmacy. Your staff approves it and handles the refill from the inbox.
- 7A YEAR LATER
Her annual physical, without a recall list.
How Clarky works as your outbound engineTODAYAnnual visits slide when nobody has an afternoon to work the overdue list, and patients go two years without one.
WITH CLARKYClarky drafts a personal reminder for each patient who's due. Your staff approves each one, and it stops the moment they reply.
Up and running for your medical office business this week.
- 1
Point it at your website
Clarky reads your pages and learns your services, hours and policies.
- 2
Teach it your rules
Add what a clinic front office needs to know: in-network plans, refill routing, pre-visit instructions, hipaa guardrails.
- 3
Turn on the channels
Add the chat to your site and send calls and texts to your Clarky number. Calls can ring your team first.
The honest answers.
Is Clarky HIPAA compliant?
Yes, on the HIPAA plan, which covers every AI agent. On another plan, you can add HIPAA to a single agent instead.
Does it connect to our EHR?
No. Clarky books on its own calendar, which syncs with Google Calendar. Give it the hours you want it to fill, or turn on approval so your staff confirms each booking against your schedule first.
Will it give patients medical advice?
It's built to answer only from what you give it, like your hours, plans, policies and pre-visit instructions. When the answer isn't there, it says so instead of guessing, and the conversation waits in your inbox for your staff.
Can it handle refill requests?
Yes, as a request for your staff. Clarky asks what you tell it to, like which medication and which pharmacy, and the request lands in your inbox. Your staff handles the refill itself.
Tonight's calls can go to voicemail, or they can go on the calendar.
Point Clarky at your website and it's trained in about a minute.