I spend every Monday morning copy-pasting tracking numbers.
Weekend orders bring weekend questions, and they all wait for Monday. You open Shopify, find the order, copy the tracking link, paste it into a reply and start again. Meanwhile, the customer who wrote Saturday has written twice more, a little shorter each time.
Here's the same week with Clarky answering for an online store, step by step.
One shopper, start to finish.
Connect Shopify, and Clarky looks up the order itself. It checks the shipping ZIP code, then answers with the status and tracking in the chat, by text, by email or on a call. Sizing, shipping and return questions get answered from your own pages, and anything that needs you, like a refund, lands in one inbox with the whole thread.
- 1SUNDAY 9:12 PM
“Where's my order?” on a Sunday night.
How Clarky works as your phone lineTODAYIt goes to voicemail. By morning she's emailed twice and is wondering if your store is even real.
WITH CLARKYClarky finds her order in Shopify, checks the shipping ZIP, tells her where it is and emails her the order details.
- 2MONDAY 8:00 AM
Monday morning, without the copy and paste.
How Clarky works as your support inboxTODAYMondays start with a weekend of order questions, each one a trip into Shopify and back.
WITH CLARKYThe weekend's order questions are already answered. What's left is what needs you, like a refund, with the whole thread.
- 3TUESDAY 6:20 PM
“It fits. Can I swap it for the green?”
How Clarky works as your email assistantTODAYExchange questions sit in the same pile as tracking requests, so she waits two days to hear your policy.
WITH CLARKYClarky drafts the answer from your exchange policy for you to approve. The swap itself stays with you, in Shopify.
- 46:31 PM
The exchange, with the order number attached.
How Clarky works as your lead formTODAYExchange requests come in as loose emails, and you dig for the order number before you can do anything.
WITH CLARKYYour exchange form takes the order number and the swap, files it on her contact and alerts you right away.
- 56 WEEKS LATER
Win her back before she forgets your name.
How Clarky works as your outbound engineTODAYShe bought once and loved it. Writing to past customers one by one never makes the to-do list.
WITH CLARKYPick the customers to win back, and Clarky drafts a personal note to each from their record. You approve, and it stops when they reply.
- 6THREE DAYS LATER
“Does the coat fit like the sweater?”
How Clarky works as your website chatTODAYFit questions get a contact form and a reply in one to two business days. By then, the tab is closed.
WITH CLARKYClarky answers from your size chart and fit notes, right on the product page, and she orders the coat.
Up and running for your online store business this week.
- 1
Point it at your website
Clarky reads your pages and learns your services, hours and policies.
- 2
Teach it your rules
Add what an online store needs to know: order lookup, shipping & duties, return policy, live promos.
- 3
Turn on the channels
Add the chat to your site and send calls and texts to your Clarky number. Calls can ring your team first.
The honest answers.
What does it actually do in Shopify?
It finds an order by order number or the customer's email, checks the shipping ZIP code, and answers with the status and tracking link. It doesn't issue refunds, start exchanges or edit orders; those stay with you, with the whole conversation in your inbox.
Does it know what's in stock?
Only what your product pages said the last time Clarky read them; it doesn't check Shopify inventory live. During a sale, have it re-read your site daily (on a paid plan) or add sold-out items to Q&A.
Will it email customers without my OK?
Not unless you let it. Each email address is set to Draft for me, the default, where you approve every reply, or AI replies, where Clarky answers on its own and leaves anything it isn't sure of for you.
Can an upset customer reach a real person?
Yes. Every chat, text and email lands in one inbox, and Clarky alerts you when a conversation turns sour. Take over any chat or text from your desk or your phone.
Tonight's calls can go to voicemail, or they can go on the calendar.
Point Clarky at your website and it's trained in about a minute.