Coldest night of the year. Your on-call tech is already in a basement.
The next no-heat call rings while he's got a flashlight in his teeth. A family with no heat won't wait for a callback: they call down the list until someone picks up. By the time he's back in the van, his voicemails are callbacks to people who already booked someone else.
Here's the same week with Clarky answering for an HVAC company, step by step.
One homeowner, start to finish.
Clarky answers every call your on-call tech can't get to, plus every text and website chat, all night. Tell it what counts as an emergency, and it asks your questions, books the slot you hold for no-heat calls and alerts the tech on it. Everyone else gets a time tomorrow, and every call is recorded and transcribed for the morning.
- 19:12 PM
No heat, and a newborn in the house.
How Clarky works as your phone lineTODAYIt rings the on-call tech while he's under someone else's furnace. The family hangs up and calls the next company.
WITH CLARKYCalls ring your tech first. When he can't pick up, Clarky does, asks your no-heat questions and books the emergency slot.
- 29:13 PM
Marcus knows before he's out of the basement.
How Clarky works as your calendarTODAYThe next job reaches him as a voicemail with half an address and a callback to make from the driveway.
WITH CLARKYThe job lands on his calendar with the call transcript on Tom's contact, and Marcus gets the new-booking alert.
- 39:40 PM
“Anything we should do until he gets here?”
How Clarky works as your text sidekickTODAYThe office is dark. Texts to your shop number sit unread until someone opens up at 8.
WITH CLARKYClarky answers texts to your shop number from the tips you gave it, and every text lands on Tom's contact.
- 47:30 AM
The office opens to every no-heat call handled.
How Clarky works as your support inboxTODAYMornings start with a full voicemail box, and the families who didn't leave one already called someone else.
WITH CLARKYEvery call from the night is answered, booked or flagged in one inbox, with the recording and transcript.
- 5AFTER THE REPAIR
The furnace that won't make it another winter.
How Clarky works as your deal trackerTODAYMarcus gets it running and quotes a new system. Tom wants to think, and the quote ends up in a folder in the van.
WITH CLARKYEvery proposal sits on a board by stage, with its value, so you know which big jobs are still in play.
- 64 DAYS LATER
Tom signs the proposal from his phone.
How Clarky works as your e-signature toolTODAYYou'd drive the paperwork back out for a signature, or wait on a photo of a printed page.
WITH CLARKYSend the proposal for e-signature. He signs on any device with no account, and the signed PDF lands on his contact.
- 73 MONTHS LATER
Tune-up season, without working a phone list.
How Clarky works as your outbound engineTODAYThe tune-up list sits in a spreadsheet until the first heat wave fills your schedule with no-cool calls instead.
WITH CLARKYClarky drafts a personal tune-up reminder for each customer. You approve it, and it stops the moment they reply.
Up and running for your hvac business this week.
- 1
Point it at your website
Clarky reads your pages and learns your services, hours and policies.
- 2
Teach it your rules
Add what an HVAC shop needs to know: no-cool triage, maintenance plans, route windows, warranty lookups.
- 3
Turn on the channels
Add the chat to your site and send calls and texts to your Clarky number. Calls can ring your team first.
The honest answers.
Can it tell a no-heat emergency from a tune-up?
Yes, by your rules. Tell it what counts as urgent, like no heat with a baby at home, and it asks about it, then books the emergency slot or the next tune-up opening.
Will it book more than my techs can handle?
No. It only offers open times on your calendar, with the buffers, notice and daily limits you set, and you can approve each booking before it's confirmed.
Do we have to replace our dispatch software?
No. Clarky doesn't connect to it, so keep it for dispatch and invoicing. Clarky answers, books on its own calendar (synced with Google Calendar) and alerts your team to each new booking.
Can it sell maintenance plans?
It answers plan questions from your own plan details and books the tune-up. To reach past customers, a sequence emails them, texts the ones who opted in, and stops the moment they reply.
Tonight's calls can go to voicemail, or they can go on the calendar.
Point Clarky at your website and it's trained in about a minute.