WEDNESDAY 8:20 AM
One leak, three messages.
A customer emails about a quote, texts a follow-up, then calls, and each one reaches a different person.
All three land in one inbox, tied to her record, so whoever picks up sees the whole story.
She emailed Monday, texted Tuesday and called Wednesday. Three people gave her three answers.
Email lives in one app, texts on the shop phone, and the website chat in a tab somebody closed. Nobody sees the whole conversation, so nobody owns it, and the customer notices first.
Clarky is your support inbox.
Every chat, call, text and email lands in one inbox, tied to the person who sent it. Clarky answers the routine questions, flags the ones that need you, and you can step in with the whole history in front of you.
SOUND FAMILIAR?
Three moments it catches.
11:30 AM
“Can I talk to an actual person?”
The owner is under a car when a website visitor asks for someone real.
His phone buzzes with an alert, and he takes over the chat right from the shop floor.
THURSDAY 4:10 PM
The order arrived broken.
The customer's emails get shorter and sharper while everyone is busy packing orders.
Clarky scores the mood, alerts you when it drops, and you reply with the whole thread in view.
WHAT YOU GET
Everything it does as your support inbox.
Every channel, one inbox
Chats, calls, texts and emails in one list, each tied to the person's contact record.
Knows when to get you
When a website visitor asks for a person, your team gets a push or email alert right away.
Take over mid-conversation
Step into a chat or text thread with the full history in view. Chat visitors see a person joined.
Assign it, note it
Hand a conversation to a teammate and leave internal notes the customer never sees.
Mood alerts
Clarky scores the sentiment of each conversation and alerts you when one drops below your threshold.
Calls with transcripts
Calls show up with the recording and transcript, right next to the chats and emails.
MADE FOR YOUR TRADE
See Clarky set up for your kind of business.
Pick yours and the whole site follows: the calls, the texts, the questions customers ask and the Tuesday it saves.
QUESTIONS OWNERS ASK
The honest answers.
Do I have to watch the inbox all day?
No. Clarky answers the routine questions on its own. You get a push or email alert when a chat visitor asks for a person or a conversation turns sour.
Will customers know when a real person steps in?
In website chat, yes: they see that a person has joined, and Clarky stays quiet while you handle it.
What about email?
Email threads land in the same inbox. Clarky can draft a reply for you to edit and send, or answer on its own if you let it.
Can I answer from my phone?
Yes. Install Clarky from your phone's browser, turn on push alerts, and take over a chat or text from wherever you are.
Clarky is also your
Tonight's calls can go to voicemail, or they can go on the calendar.
Point Clarky at your website and it's trained in about a minute.