Your service writer called in sick. The phones didn't.
Your whole front office is one person at the counter. The day they're out, calls ring out, quotes never get written down, and your best tech leaves a car on the lift to grab the phone. Drivers who can't get through call the next shop on the map.
Here's the same week with Clarky answering for an auto shop, step by step.
One customer, start to finish.
Clarky answers every call, text and website chat, sick day or not. It quotes your common jobs from your own price list, answers questions about your hours and policies, and books the appointment on your calendar. Every conversation is saved on the customer's record, so whoever's at the counter tomorrow knows what was promised.
- 19:12 PM
Grinding brakes, and she needs the car for work.
How Clarky works as your phone lineTODAYThe shop's been closed for hours. She books with the first shop that answers or lets her book online.
WITH CLARKYClarky picks up, asks what she's hearing, and books a drop-off for first thing in the morning.
- 29:13 PM
Booked before she hangs up, no callback needed.
How Clarky works as your calendarTODAYCallbacks wait for the service writer in the morning, and tomorrow he won't be there.
WITH CLARKYThe drop-off lands on your calendar and her new contact, with a confirmation and a reminder already set.
- 39:40 PM
“Can I drop it off before you open?”
How Clarky works as your text sidekickTODAYTexts to the shop number wait until morning, so she doesn't know where to leave the keys.
WITH CLARKYClarky answers from your drop-off instructions, and the thread is saved on her record for the counter.
- 47:30 AM
Your service writer calls in sick.
How Clarky works as your support inboxTODAYThe phones ring out, and your best tech leaves a car on the lift to grab them.
WITH CLARKYCalls ring the counter first, and Clarky answers when nobody can. Whoever covers sees every call in one inbox.
- 510:15 AM
The brake job needs her OK before the tech starts.
How Clarky works as your e-signature toolTODAYThe tech calls her at work and gets voicemail, and the car sits on the lift until lunch.
WITH CLARKYSend the estimate for e-signature. She approves it on her phone at work, and the signed copy is filed on her record.
- 6AT PICKUP
The rear brakes she's putting off.
How Clarky works as your deal trackerTODAYThe tech writes it on the invoice. Nobody remembers it, and three months later she gets them done elsewhere.
WITH CLARKYRecommended work goes on a board by stage, with its value, so the jobs customers put off don't disappear.
- 72 MONTHS LATER
The rear brakes, before they start grinding too.
How Clarky works as your outbound engineTODAYNobody has an afternoon to call through the list of declined work, so it walks to the shop down the street.
WITH CLARKYClarky drafts a personal reminder for each one. You approve it, and it stops as soon as she replies.
Up and running for your auto shop business this week.
- 1
Point it at your website
Clarky reads your pages and learns your services, hours and policies.
- 2
Teach it your rules
Add what a service counter needs to know: common job pricing, bay availability, saturday hours, status updates.
- 3
Turn on the channels
Add the chat to your site and send calls and texts to your Clarky number. Calls can ring your team first.
The honest answers.
Does it connect to my shop management system?
Not directly. Clarky books on its own calendar, which syncs with Google Calendar, and every call, text and booking is saved on the customer's record.
Can the counter still answer first?
Yes. Calls can ring the counter first, and Clarky picks up only when nobody answers within the time you set.
Will it quote jobs that need a diagnosis?
Only the prices you give it, like your diagnostic fee and common jobs. For anything else it won't guess, so tell it to offer a diagnostic appointment instead.
Some of my customers speak Spanish. Will that work?
By text, website chat and email, yes: Clarky answers in the language they write in. Your phone line speaks the one language you set for it.
Tonight's calls can go to voicemail, or they can go on the calendar.
Point Clarky at your website and it's trained in about a minute.